UAE, Bahrain top Gulf region in UN online service index

The UAE ranked first in GCC in the online service index (OSI) issued by UN within the e-Government Development Index (EGDI), while Bahrain clinched the second spot. Saudi Arabia came third in the index followed by Kuwait and Oman in 4th and 5th place respectively.


The UAE topped the OSI for Western Asia region and ranked eighth globally in EGDI. The Gulf country has also been ranked 4th in Asia in this indicator.


The UAE has also been ranked 4th in Asia in this indicator, advancing one rank in the E-participation Index as well as progressing from 17th (2018) to the 16th position. 


According to the same survey, the UAE is ranked 7th in Telecommunication Infrastructure Index in the ICT Infrastructure Index (TII).


In its current edition, the survey focused on the role of countries in serving the UN Sustainable Development Goals, especially "Leaving no one behind" and the role of digital transformation programmes in narrowing the gap between segments of society in various fields. 


The survey addressed government programmes around the world in engaging customers in developing services, policies and programs for everyone’s benefit.


The UAE has been ranked 21st globally in the overall index, which consists the sub-indicators: Online Service Index (OSI), Human Capital Index (HCI), and Telecommunication Infrastructure Index (TII), in addition to the E-participation Index (EPI) that falls within the online services.


With this result, the UAE assured its leading position on the Arab level in digital transformation key indicators, which reflects its global position and leadership in adopting the principles of the future government that are based on embracing advanced technologies, and particularly ICT technologies, and using them to provide customers with easy and interactive government services. 


The results also confirm the UAE's global role in implementing the sustainable development goals, as it has been among the first countries to establish a specialized platform for this purpose in cooperation with the United Nations and relevant international bodies, said the report.


Globally, the UAE is sharing the 4th rank in OSI in Asia along with China and Japan, followed by Korea, Singapore and Kazakhstan. 


The survey highlighted distinguished UAE experiences in interacting with customers, and emphasized the ‘Rammas’ Application launched by Dubai Electricity and Water Authority (DEWA), which is a virtual employee that uses Artificial Intelligence to respond in English and Arabic, where a question can be directed to "Rammas" verbally to get the answer immediately.


Despite the intense competition between countries in the e-participation Index, the UAE has achieved a breakthrough by advancing one rank and reaching the 16th position, which reflects the implementation of digital transformation programs in the UAE.


Commenting on the results, Hamad Obaid Al Mansoori, the head of the UAE Digital Government and TRA Director General, said: "Despite the intensity of competition between countries, with these results, the UAE maintains its position among the most advanced countries in digital transformation."


"These results lay upon us new challenges that we will overcome with hard work to achieve the first global position in smart services," he added.-TradeArabia News Service




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