Panel reviews government’s digitalisation push

A PLAN to fast-track the digitalisation of public services topped the agenda at a remote meeting chaired by Deputy Prime Minister and Higher Committee for Information and Communications Technology chairman Shaikh Mohammed bin Mubarak Al Khalifa.

The move is in line with the decision of the Cabinet to aasign ministries and government agencies to speed up the transition to online systems.

The virtual session reviewed a report submitted by the information and eGovernment Authority detailing the progress of work on comprehensive digitaltransformation in government services.

Present were Deputy Prime Minister Shaikh Khaled bin Abdulla Al Khalifa, and the committee members.

According to the iGA report, 54 per cent of the 817 services in more than 30 government and private agencies have gone high-tech, enhancing the protection of customers without the need for their physical presence at service centres.

Work is ongoing to complete the electronic transformation in the Public Prosecution, the health sector, and e-payment services in addition to a group of Interior Ministry services related to dealing with the Covid-19 pandemic in the health, humanitarian and charity fields, including the Royal Humanitarian Foundation.

The committee also examined major criteria adopted for the comprehensive electronic transformation, mainly the electronic link between government agencies and the qualifications and experience required to support such services and deal with customers’ exceptional cases.




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