Dubai records world’s lowest electricity Customer Minutes Lost of 1.43 minutes per year

Dubai Electricity and Water Authority (DEWA) has achieved a new world record in electricity Customer Minutes Lost (CML) per year. Dubai recorded 1.43 minutes per customer in 2021, compared to around 15 minutes recorded by leading utility companies in the European Union.


The achievement results from DEWA adopting the latest global technologies in energy generation, transmission and distribution.


MD and CEO of DEWA Saeed Mohammed Al Tayer said that DEWA’s smart grid is a critical component of its strategy to develop a state-of-the-art infrastructure. The smart grid strategy contains ten programs to be completed over the short, medium and long-term by 2035, according to Emirates News Agency (WAM).


The programs include Advanced Metering Infrastructure for Electricity, Advanced Metering Infrastructure for Water, Asset Management, Distribution Automation, Information Technology Infrastructure, Transmission Automation, System Integration, Telecommunications, Big Data and Analytics, and Security.


DEWA has installed over two million smart electricity and water meters in Dubai, increasing efficiency, reducing consumption, and enabling customers to monitor their consumption anytime and anywhere.


DEWA’s results surpass major European and American utilities in several indicators. In 2020, losses from electricity transmission and distribution networks were 3.3 percent compared to around 6-7 percent in Europe and the USA. Water network losses were also reduced to 5.1 percent compared to about 15 percent in North America.



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