Dubai approves new model for govt excellence

A new model for government excellence in Dubai that focuses on innovation and quality has been approved by HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai. 


The new model aligns with federal standards and aims to help government departments in Dubai improve their performance as well as reinforce Dubai’s position as a leading global city for living and working by prioritising quality of life and community wellbeing, said a Wam news agency report.


Sheikh Hamdan praised the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, whose initiatives have always set new standards for government services. 


“Under the guidance of His Highness Sheikh Mohammed bin Rashid, our government is not only meeting but exceeding the expectations of our citizens, anticipating their needs and ensuring their happiness. His Highness’s unwavering commitment to excellence and customer satisfaction is an inspiration to us all.”


Sheikh Hamdan remarked: “The world is in a state of rapid change. Just recently, governments from across the globe convened in Dubai for the World Government Summit, where they discussed the future with all its opportunities and challenges. In Dubai, we are resolute in our determination to stay ahead of the curve, constantly striving to be the frontrunner in the race to the future. To this end, we have implemented an updated model of government excellence that seeks to enhance our work environment by introducing new evaluation methods and streamlining our service delivery through innovative mechanisms.”


He reaffirmed that the new model is the result of the team spirit demonstrated by various government departments in Dubai by collaborating to update performance indicators and establish new targets and standards.


Government Excellence Model

The new government excellence model comprises three pillars. The first, The Vision, focuses on strengthening the leadership teams’ role in guiding the government entity towards achieving the best results through an institutional culture of development, innovation, and readiness for the future.


The second, Distinctive Value, centres on integrating all standards by which the government entity adds value to its customers and society. It includes a new criterion called “societal value” and the “partnership” criterion, which focuses on documenting the foundations of partnerships with the private sector.



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