Consumers can now compare telecom plans on this new online platform
An online platform that allows users to compare costs and features of telecom plans and chose the option that best meets their specific needs has been launched by the Telecommunications Regulatory Authority (TRA).
Called Qaren (www.qaren.bh), the platform guides the user through a series of questions, allowing them to customise and tailor their search as they go.
Additionally, it offers user-friendly calculators that help consumers to estimate their data and speed needs.
Commenting on the launch of the service, TRA general director Philip Marnick said: “The launch of Qaren marks a quantum leap in terms of the benefits provided to consumers, it empowers them to compare features and prices of all the available plans and select the most suitable service whether its mobile, broadband, or fixed. Empowering and informing consumers ensures that Bahrain’s telecoms market is competitive and consumer-focused.”
Adding that the centre of the TRA’s work is the consumer, he said: “The TRA is committed to continuing innovate and introduce initiatives aimed at providing knowledge, developing expertise, and enabling consumers to make informed decisions through fair competition.”
Also commenting was Shaikh Abdulla bin Humood Al Khalifa, director of consumer affairs and communications at TRA, who said: “Due to high competition, there is a wide variety of plans and packages for consumers to choose form, each with different features and benefits, making the decision-making process quite complicated and hefty for most consumers.
“Qaren helps consumers first understand their needs and accordingly choose the plan that best fits them. It is an outcome of the Consumer Experience Policy, which is intended to ensure that all policies related to the telecoms sector focus on enhancing the consumer experience and satisfaction.”
