Benefit unveils new steps to prevent fraud

Benefit has announced several security enhancements to the BenefitPay application with the aim of enhancing user experience when switching mobile phones.

The latest enhancements include prompting users to deactivate the BenefitPay account used on their old phone before activating it on their new device, as this step contributes to enhancing user safety and security, while limiting electronic fraud risks.

Commenting, Benefit head of business development and services Ahmed AlMahri said: “In the event that the old phone is not available for any reason or due to formatting the old device, the customer must visit the customer service centre at the company’s headquarters in Seef District, where the deactivating process will be completed by a qualified employee after verifying the customer’s identity. This measure is taken to ensure security and compliance with consumer identity verification regulations in order to protect them from fraudsters.”

The company reiterated that its personnel will not contact consumers and ask for passwords, OTPs, or customer data, and if customers are subjected to such a situation, it is a fraud attempt.




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